Frequently Asked Questions
Click the Login/Register at the top of our home page at www.cbprices.com. Complete the requested information and click “Register” at the bottom. Please allow up to 1-2 business days for your account to be approved. Once approved, prices will be visible based on your business type, Retailer or Wholesaler. (Prices are subject to change without notice)
In order to view prices and place an order, you must first register for an account, then be approved. Please allow up to 1-2 business days for your account to be approved. From the account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.
Yes, to order online and have the order sent to our sales department, you must register online for an account.
A retailer sells directly to a consumer. A wholesaler sells to retail stores.
Click the Login/Register at the top of our home page at www.cbprices.com. Click the “Lost your password?” link. Enter your username or email address and click on “Reset Password”. You will receive a link to create a new password via email.
Please check to make sure you have entered your Username and Password exactly as you registered. The username and password are both case sensitive. If you continue to experience problems, please Contact Us directly.
Log into your account by clicking the Login/Register at the top of our home page. Add the products you wish to buy to the shopping cart. Once all the products are in the cart, review and click “proceed to checkout”. Add all the required information and include any notes that need to be attached to the order. Click “Place Order”.
Yes, an email confirmation will be sent once the order is received by our order department. An email confirmation will also be sent stating when the order has shipped.
When you place an order online, our standard methods of payment are credit card, payment terms, COD, ACH, or wire transfers. We accept MasterCard, Visa, and Discover credit cards and Visa debit cards. We offer credit terms to well-rated firms. To apply for credit terms, please complete our New Account Application. Three trade references with addresses are required. Please allow ample time for us to complete a credit check when placing your first order. Credit references can only be checked when accompanied by an order. By placing an order with CB Distributors, Inc., you are agreeing to pay for the amount of your purchase plus shipping and handling charges (when applicable).
Yes, if you have established credit terms with us, you have the option of placing an order online utilizing your terms. The terms option is automatic and needs to be activated. You can call or note in the comment line which credit term you prefer at time of purchase.
Quantity discounts are available on purchases of certain items. Please contact our office for more information.
If there is an item that is out of stock, we will call and email stating the status of the item.
No, there is no minimum amount to order. To receive free shipping on orders, the total dollar amount must be at least the following:
Retailers: Free freight on all orders over $150.00
Wholesalers: Free freight on all orders over $2500.00
Some conditions may apply.
Orders submitted before 2pm CST will ship the same day Monday-Friday. If there are any issues regarding your order, we will contact you either by email or phone. For example, price differences and out of stocks.
Any order weighing 15-150 pounds will be shipped via UPS Ground. Orders under15 pounds may be shipped via USPS. Shipments that weigh up to 500 pounds, without Hazardous Material, may be shipped via UPS Ground. Orders over 150 pounds will be shipped by one of the following carriers: ABF Freight System, Averitt Express, Dohrn Transfer Company, Estes Express Lines, Holland, LME, R+L Carriers, Saia Motor Freight Line, UPS Freight, and YRC Freight.
Because of the variations in weight and size of the cartons, the shipping charges can vary. We do our best to provide you with the lowest shipping cost available. If you wish to know the shipping costs prior to our shipping to you, please contact us and we will provide you this information.
We will drop ship upon instructions and requests from the customer.
No. We only ship to the US continental addresses. However, you can arrange a shipment from a forwarder. Please contact us for more details.
To request a credit or refund for a product that has been purchased, please email us at firstname.lastname@example.org or call us at 888-824-3256 to obtain a return authorization number. Please note: CB Distributors only accepts manufacture defects or items damaged during shipping. To receive full credit, merchandise must be in the original packaging with no extra markings or price tags.
Shipments should be inspected for damage upon arrival. Any damage should be noted on the delivery receipt. If the package is damaged but the driver cannot wait for full inspection, “Damaged” should still be noted on the delivery receipt with “to be inspected and details reported within 24hrs”.
Please email us at email@example.com or call us at 888-824-3256 to have the product picked up and returned back to our warehouse. If this is a product that you would like to keep, an additional invoice and charge will occur.
You will receive an email confirmation with the tracking information and a link to track your order.
Yes, you may contact us by email or phone to schedule a pickup time. Our warehouse location is 2500 Kennedy Drive, Beloit, WI 53548 and the receiving and pick up hours are 8:00am-4:30pm CST Monday-Friday.
Yes we do charge appropriate taxes. Please contact us to discuss your individual situation.
We are open Monday thru Friday from 8:30am – 5:00pm CST. Holiday hours will be posted as well.